Select the "I want to be a Guide" button
Click on Register.
Fill in the fields: name, mobile number and e-mail.
Accept the terms and conditions and the Data Protection Policy.
Click on Agree and Continue.
Account Verification
You will receive a verification code.
Enter the code and click Verify Account.
Login and Activation
Log in with the GUIDE selected.
To activate your account, follow these steps:
Profile
Enter Profile.
Click on the settings icon (top right).
In My ProfileEnter your photo and check your name, e-mail address and cell phone number.
Account
In the AccountPlease fill in the details and submit the documents below:
Identification documents (Citizen's Card and Driving License)
Company data (code provided by the company)
Workman's Compensation Insurance Policy (Particular Conditions + Invoice or Receipt)
If it is included in the company's policy, select this option.
Criminal record
Approval
Your account will go through a process of approval and validation of the documents submitted.
If you've completed all the steps above, congratulations, you're ready to activate your account.
If you need help, you can contact us via our Support Ticket contact form or by email at [email protected]
1. Reimbursing a passenger
We understand that there are circumstances where a passenger is charged and you would like to refund them due to a problem on your part. To refund the passenger's fare or cancellation fee:
Let us know via our contact form (Support Ticket) or by e-mail: [email protected].
Refunding the passenger means that, at the end of the tour, you decide whether or not to charge the value of the trip to the customer.
2. I had too many users for my vehicle
We understand that collecting a larger group of users can pose additional challenges. GoTuk is committed to helping keep everyone safe.
Do not allow more users than the number of belts in your TUK.
If more users than allowed try to enter:
Politely refuse to start the journey.
Suggest that all or some of the users ask for a larger or additional vehicle.
3. This trip was made by the wrong user
Occasionally, a passenger may try to board the wrong vehicle by mistake. To ensure that you always pick up the right person:
Confirm Reservation Id with the passenger before the journey begins.
The application will display:
O passenger name as soon as you accept the order.
The passenger will see the your name, a your photo, o type of tuk and registration number.
4. Tuk-tuk user age requirements
Minimum age to create an account: 18 years old.
Under 18s: can only travel accompanied by an adult.
If you suspect that a user is underage:
Ask them politely to show you identification to confirm age.
If you are a minor, don't go any further with the tour, as it is only allowed with an accompanying adult.
5. If you completed the journey with the wrong passenger
Please contact us via the contact form (Support Ticket) or by e-mail: [email protected].
I received a fine
All guides are expected to respect the traffic rules. As a guide, you are personally responsible for any violations. You must settle any fines you receive.
No Show (Customer didn't show up)
In case of No Show on the part of the client, the guide will receive the full amount of the fee,
with a deduction of 20% corresponding to administrative costs,
by issuing an invoice to GoTuk.
The guide should send the situation to the following e-mail address [email protected].
CHECK THAT YOU ARE USING THE CORRECT LOGIN DATA
Check that the e-mail/phone number and password match the data you entered when you created your account. In the case of email, sometimes a missing dot or "con" instead of "com" can cause the problem.
RESET PASSWORD
If you haven't tried resetting your password first, use the link below to receive an e-mail with instructions on how to reset your password.
Reset your password here (shorcut)
NOTE: The link sent in this email expires after a few minutes. If you wait too long, you may have to make the request again. If you have trouble logging in using your email, you can use your phone number. You will need to enter the verification code you receive by SMS. You can then update your account information using the application.
CONTACT SUPPORT
If you continue to have problems logging into your account, please provide us with the information via our Support Ticket contact form or by emailing us at [email protected].
Updating documents
Keep documents up to date.
The app will automatically send you reminders when a document's expiration date approaches.
When a document expires, you must submit the same updated document as soon as possible and your account may be temporarily suspended.
Keep your documents up to date here (shortcut).
Remember that, for example, insurance is typically valid for one year.
I have a problem uploading my documents
If you are having trouble uploading the documents, we recommend that you clear your browser's cache and cookies.
Here are some suggestions for uploading documents:
Make sure the image isn't blurry. We need to be able to read the text of each document.
The image must show the entire document. The best way is to make sure that all 4 corners are visible.
For more information on uploading documents, follow the link below (shorcut).
Change account settings
Changing your account details is easy. Follow these steps to update your phone number, e-mail, password or address in the Para Guides App:
Select Profile from the menu.
Select the Settings option in the top right corner.
Choose the option My Profile.
Tap on the data you need to update and enter the new information.
When you've finished, you'll need to check the change.
Verification process:
Phone number: You will receive a text message with a verification code. Enter it in the app to confirm your new mobile number.
Password: The application will ask you to enter your current password to make the change.
It's important to know
When you change your e-mail address, we will also send a notification to your old e-mail address informing you of the change.
If you think the security of your account has been compromised, click Help (shorcut): I think my account has been illegally accessed for immediate assistance.
Please note that any changes to the account will need to be analyzed and approved again.
Help Center
Via our Support Ticket contact form or via email
[email protected].
1. Accept the Terms and Conditions
In order to become a GoTuk guide, you must read and accept our Terms and Conditions. The app requires this action to be completed before you can receive travel requests.
Here's how:
Log in.
Click on the menu.
Select Profile.
Select Account.
Click on one of the agreements presented to read and accept.
2. Privacy
Privacy Notice Information
The GoTuk privacy policy describes the information we collect, how we use and share it, and your choices regarding this information.
This notice applies to any user of GoTuk's services or our guides, to anyone who contacts GoTuk or sends us information, unless otherwise stated in the Privacy Notice.
Privacy policy: (shortcut)
Terms and conditions: (shortcut)
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