Contact

GoTuk allows you to quickly and easily book tuk tuk rides through your smartphone in just a few clicks.

Enter your email address, phone number, and password. You will then receive an SMS
with a code to confirm your phone number. Alternatively, you can log in directly using
your Google or Facebook account.

Our tuk-tuks operate every day of the week from 9:00 AM to 9:00 PM.

Yes, our tuk-tuk tours operate year-round. However, in case of extreme weather conditions, tours may be postponed or canceled for passenger safety.

Yes, our guides are multilingual, and tours can be conducted in different languages,
which you can choose during the booking process, subject to availability.

First of all, choose one of the options GoNow (today) or Book Tour (days
following). Then choose which tour you want to do, enter the number of people and the date and time you want, and you will be directed to payment and booking. You will then receive confirmation of your booking.

The app allows you to book in advance using the Book Tour option, subject to availability.

If you don't receive your booking confirmation by email, it will always be available in the app. Please contact us via the Support Ticket contact form or via email at [email protected] and we will get back to you as soon as possible.

All you have to do is show the tour guide the identification document that corresponds to the booking you made, as well as the booking number you receive after confirmation.

Depending on the tour, it can take between 1 and 2.30 hours.

Yes, you can make changes to your booking if you notify us via our Support Ticket contact form or by emailing [email protected] up to 48 hours in advance.

Tickets for activities outside the tuk-tuk are NOT included.

The cost of a tuk tuk tour depends on a number of factors, such as the tour chosen, the
duration and the number of people, so they may vary. The
tour can be consulted directly on the app.

Below you can find our different tours (the route and places indicated)
are merely indicative and may change depending on the conditions on the day.
of the tour):

Three Sight Hills Tour ( Senhora do Monte, Parque Eduardo Sétimo
and São Pedro de Alcântara 2h00)

Tour Discoveries in Belém (Jerónimos Monastery and Pasteis de
Belém, Monument to the Discoveries and Belém Tower (2h00)

Lisbon New City Tour (Praça do Comércio, Chiado Garrett, Praça
Luís de Camões ,Largo do Carmo, Elevador de Sta. Justa, São
Pedro de Alcântara, Bairro Alto, Parliament, Basilica 1h30)

Lisbon Old City Tour (Lisbon Cathedral / St. Anthony's Church,
Miradouro de Sta. Luzia, Largo das Portas do Sol, São Vicente,
Panteão Nacional, Miradouro de Sra. do Monte and Mouraria (1h30)

The prices on our website are per vehicle. To determine how many tuk tuks
you will need, and therefore how much you will pay, you need to consider how many people
will take part in the tour and the capacity of the vehicle. For example, in Lisbon the tuk tuks
have a capacity of up to 6 people, this means that if your group comprises
for more than this amount it will be necessary to reserve the corresponding number of
vehicles. You can find capacity information next to the tour duration.

The booking fee will be charged at the time of booking, the final payment of the tour must
be made at the end of the tour to the Guide himself. In addition to the above, we do not charge
any additional fees.

Cancellations must always be requested via our Support Ticket contact form or by emailing [email protected] no later than 48 hours before the scheduled time of the tour. Refunds can only be made once this advance notice has been given.
Refunds will not be given for cancellations with less than 48 hours' notice or withdrawals without notice.

We accept Visa, Mastercard, Mbway, Paypal or debit card payments.

There are no mandatory items, but we recommend bringing comfortable clothing suitable for the weather forecast, a water bottle, and, of course, your camera, mobile phone with free memory, and a selfie stick to capture the best moments of the tour.

Yes, our tuk-tuks have removable covers, making them adaptable to weather
conditions.

When making a reservation, you have the option to choose the type of tuk-tuk you
want: gas or electric. Most of our tuk-tuks are 100% electric, sustainable, and silent.

Yes, depending on the type of tuk-tuk, it can carry 1 to 6 passengers, subject to availability.

Yes, the minimum age is 2 years old.

No.

We do our best to accommodate all our customers. However, due to the nature of tuk-
tuks, there may be limitations for people with certain disabilities. We recommend
contacting us in advance through our Support Ticket contact form or by emailing
[email protected] to discuss specific needs.

Small pets may be allowed on tuk-tuk tours, provided they are properly transported.
You should indicate this during the reservation process in the "notes" field.

Each tour has a designated meeting point.
You can contact the driver 15 minutes before the scheduled time through the app's chat
or a direct call to the driver or vice versa (phone numbers are not visible).

Yes, the drivers are also guides. We ensure that our guides/drivers will make you feel like a true Lisbon local by sharing information only locals know.

Pick-up and drop-off points depend on the tour. You can check the specific meeting point for each tour on the tour page.

Yes, mandatory insurance is covered.

We can help you recover your belongings. Please contact us via our Support Ticket
contact form or email [email protected]. However, we are not responsible for forgotten or lost personal items.

Yes, wearing a seatbelt is mandatory.

The safety of our customers is our top priority. In case of bad weather, such as heavy rain or storms, tours may be postponed or canceled. However, the tuk-tuks are equipped with rain covers, and tours generally continue in light rain.

You can contact us through our Support Ticket contact form or by emailing .

Please contact the guide via the app. If the problem persists, we can direct you to another guide or cancel the tour without charge and report the incident to our support team through our Support Ticket contact form or by emailing .

You can update your payment details in the "Payment Methods" section in the app's
settings. There you can add, remove, or edit credit cards, debit cards, or other payment
options.

After each tour, you can rate the guide with a score from 0 to 5 stars and leave a comment. Your feedback helps us improve the service and recognize the best guides.
You can also rate the tour in the same way.

You can find our privacy policy on our website .

You can contact customer support through our Support Ticket contact form or by
emailing [email protected]

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