GoTuk allows you to quickly and easily book tuk tuk rides through your smartphone in
just a few clicks.
Enter your email address, phone number, and password. You will then receive an SMS
with a code to confirm your phone number. Alternatively, you can log in directly using
your Google or Facebook account.
Our tuk-tuks operate every day of the week from 9:00 AM to 9:00 PM.
Yes, our tuk-tuk tours operate year-round. However, in case of extreme weather
conditions, tours may be postponed or canceled for passenger safety.
Yes, our guides are multilingual, and tours can be conducted in different languages,
which you can choose during the booking process, subject to availability.
First, choose one of the options: GoNow (today) or Book Tour (for future dates). Then,
select the tour you want, enter the number of people, and the desired date and time.
You will then be directed to the payment page to finalize the reservation. You will
receive confirmation shortly after.
The app allows you to book in advance via the "Book Tour" option, subject to
availability.
If you don’t receive the reservation confirmation via email, it will always be available in
the app. Please contact us via the Support Ticket contact form or email
[email protected], and we will get back to you as soon as possible.
Simply show the guide your identification document that matches the reservation, along
with the reservation number you received after confirmation.
Depending on the tour, it can last from 1 to 2.5 hours.
Yes, you can make changes to your reservation if you notify us through our Support
Ticket contact form or by emailing [email protected] at least 48 hours in advance.
Tickets for activities outside of the tuk-tuk are NOT included.
The cost of a tuk tuk tour depends on several factors, such as the chosen tour,
duration, and number of people. Prices can range from €95 to €180 per vehicle. Below
are our different tours:
Three Sight Hills Tour (Senhora do Monte, Parque Eduardo Sétimo, and São Pedro de
Alcântara, 1.5 to 2 hours)
Up to 4 people – €105
Up to 6 people – €152
Discoveries in Belém Tour (Jerónimos Monastery, Pastéis de Belém, Discoveries
Museum, and Belém Tower, 1.5 to 2.5 hours)
Up to 4 people – €140
Up to 6 people – €180
Lisbon New City Tour (Praça do Comércio, Chiado Garrett, Largo do Carmo, Bairro
Alto, Santa Justa Elevator, and São Pedro de Alcântara, 1.5 hours)
Up to 4 people – €110
Up to 6 people – €135
Lisbon Old City Tour (Lisbon Cathedral/St. Anthony Church, Largo das Portas do Sol,
São Vicente, National Pantheon, Senhora do Monte viewpoint, and Mouraria, 1.5 to 2
hours)
Up to 4 people – €115
Up to 6 people – €148
The prices on our website are per vehicle. To determine how many tuk-tuks you will
need and how much you will pay, consider how many people will participate in the tour
and the vehicle capacity. For example, in Lisbon, tuk-tuks have a capacity of up to 6
people, meaning that if your group exceeds this amount, you will need to book the
corresponding number of vehicles. You can find this information alongside the tour
duration.
When booking, you will be charged a reservation fee, and the final payment for the tour
must be made at the end of the tour directly to the guide. Apart from the above-
mentioned fee, no additional charges will apply.
Cancellations must be requested via our Support Ticket contact form or by emailing [email protected] at least 24 hours before the scheduled tour time. Refunds will only be processed with prior notice. No refunds will be issued for cancellations with less
than 48 hours’ notice or for no show.
We accept Visa, Mastercard, MB Way, debit card payments or paypal.
There are no mandatory items, but we recommend bringing comfortable clothing
suitable for the weather forecast, a water bottle, and, of course, your camera, mobile
phone with free memory, and a selfie stick to capture the best moments of the tour.
Yes, our tuk-tuks have removable covers, making them adaptable to weather
conditions.
When making a reservation, you have the option to choose the type of tuk-tuk you
want: gas or electric. Most of our tuk-tuks are 100% electric, sustainable, and silent.
Yes, depending on the type of tuk-tuk, it can carry 1 to 6 passengers, subject to
availability.
Yes, the minimum age is 2 years old.
No.
We do our best to accommodate all our customers. However, due to the nature of tuk-
tuks, there may be limitations for people with certain disabilities. We recommend
contacting us in advance through our Support Ticket contact form or by emailing
[email protected] to discuss specific needs.
Small pets may be allowed on tuk-tuk tours, provided they are properly transported.
You should indicate this during the reservation process in the "notes" field.
Each tour has a designated meeting point.
You can contact the driver 15 minutes before the scheduled time through the app's chat
or a direct call to the driver or vice versa (phone numbers are not visible).
Yes, the drivers are also guides. We ensure that our guides/drivers will make you feel
like a true Lisbon local by sharing information only locals know.
Pick-up and drop-off points depend on the tour. You can check the specific meeting
point for each tour on the tour page.
Yes, mandatory insurance is covered.
We can help you recover your belongings. Please contact us via our Support Ticket
contact form or email [email protected]. However, we are not responsible for forgotten
or lost personal items.
Yes, wearing a seatbelt is mandatory.
The safety of our customers is our top priority. In case of bad weather, such as heavy
rain or storms, tours may be postponed or canceled. However, the tuk-tuks are
equipped with rain covers, and tours generally continue in light rain.
You can contact us through our Support Ticket contact form or by emailing .
Please contact the guide via the app. If the problem persists, we can direct you to
another guide or cancel the tour without charge and report the incident to our support
team through our Support Ticket contact form or by emailing .
You can update your payment details in the "Payment Methods" section in the app's
settings. There you can add, remove, or edit credit cards, debit cards, or other payment
options.
After each tour, you can rate the guide with a score from 0 to 5 stars and leave a
comment. Your feedback helps us improve the service and recognize the best guides.
You can also rate the tour in the same way.
You can find our privacy policy on our website .
You can contact customer support through our Support Ticket contact form or by
emailing [email protected]
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