{"id":503,"date":"2025-04-08T14:51:55","date_gmt":"2025-04-08T14:51:55","guid":{"rendered":"https:\/\/gotuk.pt\/?page_id=503"},"modified":"2026-03-24T01:47:17","modified_gmt":"2026-03-24T01:47:17","slug":"https-gotuk-pt-faq-guide","status":"publish","type":"page","link":"https:\/\/gotuk.pt\/pt\/https-gotuk-pt-faq-guide\/","title":{"rendered":"Faq Guides"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"503\" class=\"elementor elementor-503\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bcb996 e-flex e-con-boxed e-con e-parent\" data-id=\"8bcb996\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b2df0e3 e-con-full e-flex e-con e-child\" data-id=\"b2df0e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-90f003e elementor-widget elementor-widget-heading\" data-id=\"90f003e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Se fores um guia, segue estes passos:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3b4620 elementor-widget elementor-widget-n-accordion\" data-id=\"f3b4620\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Acorde\u00e3o. Abrir liga\u00e7\u00f5es com Enter ou Espa\u00e7o, fechar com Escape e navegar com Setas\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2550\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2550\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Como \u00e9 que posso criar uma conta? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2550\" class=\"elementor-element elementor-element-0a58ae0 e-con-full e-flex e-con e-child\" data-id=\"0a58ae0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bba5fe8 elementor-widget elementor-widget-text-editor\" data-id=\"bba5fe8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"49\" data-end=\"95\"><strong data-start=\"49\" data-end=\"93\">Selecionar o bot\u00e3o \"Quero ser um Guia\"<\/strong><\/p><p data-start=\"101\" data-end=\"126\">Clique em <strong data-start=\"111\" data-end=\"123\">Registar<\/strong>.<\/p><p data-start=\"132\" data-end=\"189\">Preencha os campos: nome, n\u00famero de telem\u00f3vel e e-mail.<\/p><p data-start=\"195\" data-end=\"260\">Aceite os termos e condi\u00e7\u00f5es e a Pol\u00edtica de Prote\u00e7\u00e3o de Dados.<\/p><p data-start=\"266\" data-end=\"299\">Clique em <strong data-start=\"276\" data-end=\"298\">Concordar e continuar<\/strong>.<\/p><p data-start=\"304\" data-end=\"330\"><strong data-start=\"304\" data-end=\"328\">Verifica\u00e7\u00e3o de Conta<\/strong><\/p><p data-start=\"336\" data-end=\"377\">Voc\u00ea receber\u00e1 um c\u00f3digo de verifica\u00e7\u00e3o.<\/p><p data-start=\"383\" data-end=\"433\">Introduza o c\u00f3digo e clique em <strong data-start=\"414\" data-end=\"432\">Verificar conta<\/strong>.<\/p><p data-start=\"438\" data-end=\"460\"><strong data-start=\"438\" data-end=\"458\">Login e Ativa\u00e7\u00e3o<\/strong><\/p><ul data-start=\"464\" data-end=\"560\"><li data-start=\"464\" data-end=\"515\"><p data-start=\"466\" data-end=\"515\">Efetuar login com a op\u00e7\u00e3o <strong data-start=\"491\" data-end=\"500\">GUIA\"<\/strong> selecionada.<\/p><\/li><li data-start=\"519\" data-end=\"560\"><p data-start=\"521\" data-end=\"560\">Para ativar a conta, siga estes passos:<\/p><\/li><\/ul><p data-start=\"565\" data-end=\"580\"><strong data-start=\"568\" data-end=\"578\">Perfil<\/strong><\/p><ul data-start=\"584\" data-end=\"761\"><li data-start=\"584\" data-end=\"608\"><p data-start=\"586\" data-end=\"608\">Entre em <strong data-start=\"595\" data-end=\"605\">Perfil<\/strong>.<\/p><\/li><li data-start=\"612\" data-end=\"671\"><p data-start=\"614\" data-end=\"671\">Clique no \u00edcone de defini\u00e7\u00f5es (canto superior direito).<\/p><\/li><li data-start=\"675\" data-end=\"761\"><p data-start=\"677\" data-end=\"761\">Em <strong data-start=\"680\" data-end=\"694\">Meu Perfil<\/strong>, introduza a sua fotografia e verifique nome, e-mail e n.\u00ba de telem\u00f3vel.<\/p><\/li><\/ul><p data-start=\"766\" data-end=\"780\"><strong data-start=\"769\" data-end=\"778\">Conta<\/strong><\/p><p data-start=\"786\" data-end=\"867\">Na sec\u00e7\u00e3o <strong data-start=\"795\" data-end=\"804\">Conta<\/strong>, preencha os dados solicitados e submeta os documentos abaixo:<\/p><p data-start=\"875\" data-end=\"944\">Documentos de identifica\u00e7\u00e3o (Cart\u00e3o do Cidad\u00e3o e Carta de Condu\u00e7\u00e3o)<\/p><p data-start=\"952\" data-end=\"1002\">Dados da Empresa (c\u00f3digo fornecido pela empresa)<\/p><p data-start=\"1010\" data-end=\"1098\">Ap\u00f3lice de Seguro de Acidentes de Trabalho (Condi\u00e7\u00f5es Particulares + Fatura ou Recibo)<\/p><p data-start=\"1108\" data-end=\"1174\">Se estiver inclu\u00eddo na ap\u00f3lice da empresa, selecione esta op\u00e7\u00e3o.<\/p><p data-start=\"1182\" data-end=\"1198\">Registo Criminal<\/p><p data-start=\"1203\" data-end=\"1218\"><strong data-start=\"1203\" data-end=\"1216\">Aprova\u00e7\u00e3o<\/strong><\/p><p data-start=\"1224\" data-end=\"1311\" data-is-last-node=\"\">A sua conta passar\u00e1 por um processo de aprova\u00e7\u00e3o e valida\u00e7\u00e3o dos documentos submetidos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2551\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2551\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Ativar a tua conta <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2551\" class=\"elementor-element elementor-element-cf3fdaf e-con-full e-flex e-con e-child\" data-id=\"cf3fdaf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d8cb87 elementor-widget elementor-widget-text-editor\" data-id=\"4d8cb87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se concluiu todos os passos acima, parab\u00e9ns, est\u00e1 pronto para ativar a sua conta.<br \/><br \/>Caso necessite de ajuda, pode contactar-nos atrav\u00e9s do nosso formul\u00e1rio de contacto Support Ticket ou pelo atrav\u00e9s do email <strong>suporte@gotuk.pt.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2552\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2552\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Recursos de apoio para guias <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2552\" class=\"elementor-element elementor-element-24caf14 e-con-full e-flex e-con e-child\" data-id=\"24caf14\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-539a727 elementor-widget elementor-widget-text-editor\" data-id=\"539a727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Reembolsar passageiro<\/strong><\/p><p>Entendemos que h\u00e1 circunst\u00e2ncias em que um passageiro \u00e9 cobrado e voc\u00ea gostaria de reembols\u00e1-lo devido a um problema da sua parte. Para reembolsar a tarifa ou taxa de cancelamento do passageiro:<\/p><p data-start=\"259\" data-end=\"369\">Informe-nos atrav\u00e9s do nosso <strong data-start=\"288\" data-end=\"330\">formul\u00e1rio de contacto (Support Ticket)<\/strong> ou por e-mail: <strong data-start=\"346\" data-end=\"366\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"348\" data-end=\"364\">suporte@gotuk.pt.<\/a><\/strong>.<\/p><p data-start=\"372\" data-end=\"490\">Reembolsar o passageiro significa que, no final da digress\u00e3o, <strong data-start=\"429\" data-end=\"460\">voc\u00ea decide se cobra ou n\u00e3o<\/strong> o valor da viagem ao cliente.<\/p><p><br \/><strong>2. Tinha demasiados utilizadores para o meu ve\u00edculo<\/strong><\/p><p>Compreendemos que recolher um grupo maior de utilizadores pode implicar desafios acrescidos. A GoTuk est\u00e1 empenhada em ajudar a manter a seguran\u00e7a de todos.<\/p><p data-start=\"716\" data-end=\"789\">N\u00e3o permite mais utilizadores do que o n\u00famero de cintos no seu TUK.<\/p><p data-start=\"792\" data-end=\"850\">Se mais utilizadores do que o permitido tentarem entrar:<\/p><p data-start=\"855\" data-end=\"899\">Recuse-se educadamente a iniciar a viagem.<\/p><p data-start=\"904\" data-end=\"984\">Sugere que todos ou alguns dos utilizadores pe\u00e7am um ve\u00edculo maior ou adicional.<\/p><p>\u00a0<\/p><p><strong>3. Esta viagem foi feita pelo utilizador errado<\/strong><\/p><p>Ocasionalmente, um passageiro poder\u00e1 tentar entrar no ve\u00edculo errado por engano. Para garantir que recolhe sempre a pessoa certa:<\/p><p data-start=\"1180\" data-end=\"1258\"><strong data-start=\"1180\" data-end=\"1209\">Confirme o ID da reserva<\/strong> junto do passageiro antes de come\u00e7ar a viagem.<\/p><p data-start=\"1262\" data-end=\"1291\">A aplica\u00e7\u00e3o ir\u00e1 apresentar:<\/p><p data-start=\"1297\" data-end=\"1351\">O <strong data-start=\"1299\" data-end=\"1321\">nome do passageiro<\/strong> assim que aceitar o pedido.<\/p><p data-start=\"1357\" data-end=\"1459\">O passageiro ver\u00e1 o <strong data-start=\"1377\" data-end=\"1389\">seu nome<\/strong>, a <strong data-start=\"1393\" data-end=\"1411\">a sua fotografia<\/strong>, o <strong data-start=\"1415\" data-end=\"1430\">tipo de tuk<\/strong> e o <strong data-start=\"1435\" data-end=\"1458\">n\u00famero da matr\u00edcula<\/strong>.<\/p><p><br \/><strong>4. Requisitos de idade do utilizador de tuk-tuk<\/strong><\/p><p data-start=\"1522\" data-end=\"1567\"><strong data-start=\"1522\" data-end=\"1556\">Idade m\u00ednima para criar conta:<\/strong> 18 anos.<\/p><p data-start=\"1570\" data-end=\"1638\"><strong data-start=\"1570\" data-end=\"1593\">Menores de 18 anos:<\/strong> s\u00f3 podem viajar acompanhados de um adulto.<\/p><p data-start=\"1641\" data-end=\"1691\">Se suspeitar que um utilizador \u00e9 menor de idade:<\/p><p data-start=\"1697\" data-end=\"1769\">Pe\u00e7a educativa que mostre <strong data-start=\"1726\" data-end=\"1743\">identifica\u00e7\u00e3o<\/strong> para confirmar a idade.<\/p><p data-start=\"1775\" data-end=\"1865\">Caso seja menor, <strong data-start=\"1792\" data-end=\"1808\">n\u00e3o prossiga<\/strong> com o tour, pois s\u00f3 \u00e9 permitido com acompanhante adulto.<\/p><p><br \/><strong>5. Se concluiu a viagem com o passageiro errado<\/strong><\/p><p>Entre em contacto connosco atrav\u00e9s do formul\u00e1rio de contacto (Support Ticket) ou por e-mail: <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2023\" data-end=\"2039\">suporte@gotuk.pt.<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2553\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2553\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Outras situa\u00e7\u00f5es comuns <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2553\" class=\"elementor-element elementor-element-18be8ad e-con-full e-flex e-con e-child\" data-id=\"18be8ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60c0be5 elementor-widget elementor-widget-text-editor\" data-id=\"60c0be5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"0\" data-end=\"20\">Recebi uma multa<\/strong><br data-start=\"20\" data-end=\"23\" \/>\u00c9 esperado que todos os guias respeitem as regras de tr\u00e2nsito. Como guia, \u00e9 respons\u00e1vel pessoalmente por qualquer viola\u00e7\u00e3o das mesmas. Dever\u00e1 regularizar quaisquer multas que receber.<\/p><p><strong data-start=\"215\" data-end=\"249\">No Show (Cliente n\u00e3o apareceu)<\/strong><\/p><p data-start=\"254\" data-end=\"339\">Em caso de <strong data-start=\"265\" data-end=\"276\">Sem espet\u00e1culo<\/strong> por parte do cliente, o guia recebe o valor total do fee,<\/p><p data-start=\"344\" data-end=\"406\">com dedu\u00e7\u00e3o de 20% correspondentes a custos administrativos,<\/p><p data-start=\"411\" data-end=\"448\">mediante emiss\u00e3o de fatura \u00e0 GoTuk.<\/p><p data-start=\"451\" data-end=\"520\" data-is-last-node=\"\">O guia dever\u00e1 remeter a situa\u00e7\u00e3o para o e-mail <strong data-start=\"499\" data-end=\"519\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"501\" data-end=\"517\">suporte@gotuk.pt.<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2554\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2554\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Conta e aplica\u00e7\u00e3o <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2554\" class=\"elementor-element elementor-element-b769e59 e-con-full e-flex e-con e-child\" data-id=\"b769e59\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aec78ef elementor-widget elementor-widget-text-editor\" data-id=\"aec78ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"40\" data-end=\"332\"><strong>VERIFIQUE SE EST\u00c1 A UTILIZAR OS DADOS DE IN\u00cdCIO DE SESS\u00c3O CORRECTOS<br \/><\/strong><br data-start=\"110\" data-end=\"113\" \/>Verifique se o e-mail\/n\u00famero de telefone e a palavra-passe correspondem aos dados introduzidos quando criou a sua conta. No caso do e-mail, por vezes um ponto em falta ou \"con\" em vez de \"com\" pode causar o problema.<\/p><p data-start=\"337\" data-end=\"514\"><strong>RELAT\u00d3RIO A PALAVRA-PASSE<\/strong><br data-start=\"362\" data-end=\"365\" \/>Se n\u00e3o tentou primeiro reportar a sua palavra-passe, utilize a liga\u00e7\u00e3o abaixo para receber um e-mail com instru\u00e7\u00f5es para reportar a sua palavra-passe.<\/p><p data-start=\"520\" data-end=\"962\">Reponha a sua palavra-passe aqui (shorcut)<br data-start=\"562\" data-end=\"565\" \/>OBSERVA\u00c7\u00c3O: A liga\u00e7\u00e3o enviada neste e-mail expira ap\u00f3s alguns minutos. Se esperar demasiado tempo, poder\u00e1 ter de fazer o pedido novamente. Se estiver com dificuldades em iniciar sess\u00e3o utilizando o seu e-mail, pode utilizar o seu n\u00famero de telefone. Ter\u00e1 de introduzir o c\u00f3digo de verifica\u00e7\u00e3o que receber por SMS. Depois, poder\u00e1 atualizar as informa\u00e7\u00f5es da sua conta utilizando a aplica\u00e7\u00e3o.<\/p><p data-start=\"967\" data-end=\"1169\"><strong>CONTACTAR O APOIO<\/strong><br data-start=\"988\" data-end=\"991\" \/>Se continuar a ter problemas em iniciar sess\u00e3o na sua conta, forne\u00e7a as informa\u00e7\u00f5es atrav\u00e9s do nosso formul\u00e1rio de contacto Support Ticket ou atrav\u00e9s do e-mail <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1152\" data-end=\"1168\">suporte@gotuk.pt.<\/a>.<\/strong><\/p><p data-start=\"1176\" data-end=\"1202\"><br \/><strong>Atualizar documentos<\/strong><\/p><p data-start=\"1205\" data-end=\"1240\">Manter os documentos actualizados.<\/p><p data-start=\"1243\" data-end=\"1351\">A aplica\u00e7\u00e3o ir\u00e1 enviar-lhe lembretes de forma autom\u00e1tica quando se aproximar a data de expira\u00e7\u00e3o de um documento.<\/p><p data-start=\"1354\" data-end=\"1502\">Quando um documento expira, dever\u00e1 submeter o mesmo documento atualizado o mais brevemente poss\u00edvel, podendo a conta ser temporariamente suspensa.<\/p><p data-start=\"1505\" data-end=\"1558\">Mantenha os documentos actualizados aqui (atalho).<br \/><br \/>Relembramos que, por exemplo, os seguros t\u00eam a validade tipicamente de um ano.<\/p><p data-start=\"1646\" data-end=\"1707\"><strong>Tenho um problema ao fazer o upload dos meus documentos<\/strong><\/p><p data-start=\"1710\" data-end=\"1833\">Se estiver com dificuldades em fazer o upload dos documentos, recomendamos que limpe a cache e os cookies do seu browser.<\/p><p data-start=\"1836\" data-end=\"1896\">Veja algumas sugest\u00f5es para fazer o upload dos documentos:<\/p><p data-start=\"1901\" data-end=\"2007\">Certifique-se de que a imagem n\u00e3o est\u00e1 desfocada. Precisamos de conseguir ler o texto de cada documento.<\/p><p data-start=\"2012\" data-end=\"2120\">A imagem deve apresentar o documento completo. A melhor maneira \u00e9 garantir que os 4 cantos est\u00e3o vis\u00edveis.<\/p><p data-start=\"2123\" data-end=\"2211\">Para ver mais informa\u00e7\u00f5es sobre o carregamento de documentos, siga a liga\u00e7\u00e3o abaixo (shorcut).<\/p><p data-start=\"2218\" data-end=\"2407\"><br \/><strong>Alterar defini\u00e7\u00f5es da conta<br \/><\/strong><br data-start=\"2249\" data-end=\"2252\" \/>Alterar os dados da sua conta \u00e9 f\u00e1cil. Siga estes passos para atualizar o seu n\u00famero de telefone, e-mail, palavra-passe ou morada na Aplica\u00e7\u00e3o para Guias:<\/p><p data-start=\"2412\" data-end=\"2443\"><strong>Selecionar Perfil no menu.<\/strong><\/p><p data-start=\"2447\" data-end=\"2509\">Selecione a op\u00e7\u00e3o Configura\u00e7\u00f5es no canto superior direito.<\/p><p data-start=\"2513\" data-end=\"2546\">Escolha a op\u00e7\u00e3o <strong>Meu Perfil.<\/strong><\/p><p data-start=\"2550\" data-end=\"2626\">Toque nos dados que precisam de ser actualizados e introduza as novas informa\u00e7\u00f5es.<\/p><p data-start=\"2630\" data-end=\"2677\">Quando terminar, ter\u00e1 de verificar a altera\u00e7\u00e3o.<\/p><p data-start=\"2679\" data-end=\"2709\"><strong>Processo de verifica\u00e7\u00e3o:<\/strong><\/p><p data-start=\"2712\" data-end=\"2873\">N\u00famero de telefone: Ir\u00e1 receber uma mensagem de texto com um c\u00f3digo de verifica\u00e7\u00e3o. Introduza-o na aplica\u00e7\u00e3o para confirmar o seu novo n\u00famero de telem\u00f3vel.<\/p><p data-start=\"2876\" data-end=\"2984\"><strong>Palavra-passe:<\/strong> A aplica\u00e7\u00e3o ir\u00e1 pedir-lhe que introduza a sua palavra-passe atual para fazer a altera\u00e7\u00e3o.<br \/><br \/><\/p><p data-start=\"2991\" data-end=\"3015\"><strong>\u00c9 importante saber<\/strong><\/p><p data-start=\"3018\" data-end=\"3149\">Quando alterar o seu e-mail, tamb\u00e9m enviaremos uma notifica\u00e7\u00e3o para o seu antigo endere\u00e7o de e-mail a informar sobre a altera\u00e7\u00e3o.<\/p><p data-start=\"3152\" data-end=\"3325\">Se considerar que a seguran\u00e7a da sua conta foi comprometida, clique em Ajuda (atalho): Acho que a minha conta foi alvo de acesso il\u00edcito para obter assist\u00eancia imediata.<\/p><p data-start=\"3328\" data-end=\"3404\" data-is-last-node=\"\">Alertamos que qualquer altera\u00e7\u00e3o \u00e0 conta carece de an\u00e1lise e nova aprova\u00e7\u00e3o.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2555\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2555\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> B2B | Parcerias <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2555\" class=\"elementor-element elementor-element-3c866dc e-con-full e-flex e-con e-child\" data-id=\"3c866dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbfbfe1 elementor-widget elementor-widget-text-editor\" data-id=\"bbfbfe1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"1\"><b data-path-to-node=\"1\" data-index-in-node=\"0\">Reservas Diretas vs. Reservas de B2B\/Parceiros<\/b><\/p><p data-path-to-node=\"2\"><b data-path-to-node=\"2\" data-index-in-node=\"0\">Qual a diferen\u00e7a entre uma reserva direta e uma reserva de um B2B\/Parceiro?<\/b><\/p><p data-path-to-node=\"3\"><b data-path-to-node=\"3\" data-index-in-node=\"0\">Reserva direta (cliente final):<\/b> <br>O valor do tour \u00e9 pago diretamente ao Guide no momento da realiza\u00e7\u00e3o do servi\u00e7o.<\/p><p data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Reserva proveniente de um B2B\/Parceiro:<\/b> <br>As reservas surgem identificadas com a refer\u00eancia: B2B \/ Parceiro.<br>\n<br>O Guide n\u00e3o deve cobrar o cliente. O valor do servi\u00e7o fica registado no sistema e \u00e9 feito o apuramento das tours realizadas at\u00e9 ao dia 20 de cada m\u00eas.<br>\n<br>A fatura dever\u00e1 ser emitida e enviada por email. Ap\u00f3s a rece\u00e7\u00e3o da fatura, o pagamento ser\u00e1 efetuado por transfer\u00eancia banc\u00e1ria no prazo de 15 dias \u00fateis.<\/p><p data-path-to-node=\"5\"><b data-path-to-node=\"5\" data-index-in-node=\"0\">Os valores das tours B2B \/ parceiro incluem IVA?<\/b> <br>N\u00e3o. Os valores dos tours provenientes de B2B\/Parceiros acrescem IVA.<\/p><p data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Como \u00e9 feito o apuramento dos valores a receber?<\/b> <br>O apuramento \u00e9 realizado entre os dias 20 de cada m\u00eas.<\/p><p data-path-to-node=\"7\"><b data-path-to-node=\"7\" data-index-in-node=\"0\">Para consultar na App:<\/b><\/p><ul data-path-to-node=\"8\"><li><p data-path-to-node=\"8,0,0\">Acede ao \u201cPerfil\u201d<\/p><\/li><li><p data-path-to-node=\"8,1,0\">\u201cExtrato\u201d<\/p><\/li><li><p data-path-to-node=\"8,2,0\">Consulta o total das tours realizadas no per\u00edodo em quest\u00e3o<\/p><\/li><\/ul><p data-path-to-node=\"9\"><b data-path-to-node=\"9\" data-index-in-node=\"0\">Como s\u00e3o feitos os pagamentos dos tours provenientes de um B2B\/parceiro?<\/b> <br> O Guide n\u00e3o deve cobrar o cliente.<br>\nO valor do servi\u00e7o fica registado no sistema e \u00e9 feito o apuramento das tours realizadas at\u00e9 ao dia 20 de cada m\u00eas.<br>\nA fatura dever\u00e1 ser emitida e enviada por email. Ap\u00f3s a rece\u00e7\u00e3o da fatura, o pagamento ser\u00e1 efetuado por transfer\u00eancia banc\u00e1ria no prazo de 15 dias \u00fateis.<\/p><p data-path-to-node=\"10\"><b data-path-to-node=\"10\" data-index-in-node=\"0\">Dados de fatura\u00e7\u00e3o:<\/b> GoTuk RAMOS &amp; DOMINGOS \u2013 TECHNOLOGY OF INNOVATION, LDA NIF 518504859 Rua do Dondo, Lote 402, 5\u00ba Andar 1800-167 Lisboa<\/p><p data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Para onde devo enviar a fatura?<\/b> <br>A fatura deve ser enviada at\u00e9 ao \u00faltimo dia \u00fatil de cada m\u00eas para: <b data-path-to-node=\"11\" data-index-in-node=\"101\">geral@gotuk.pt<\/b> Por favor, inclua tamb\u00e9m o seu IBAN na mensagem de correio eletr\u00f3nico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2556\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2556\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Centro de Ajuda <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2556\" class=\"elementor-element elementor-element-81663bd e-con-full e-flex e-con e-child\" data-id=\"81663bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f12bb35 elementor-widget elementor-widget-text-editor\" data-id=\"f12bb35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"40\" data-end=\"332\"><strong>Centro de Ajuda<\/strong><br \/>Atrav\u00e9s do nosso formul\u00e1rio de contacto Support Ticket ou atrav\u00e9s do e-mail<br \/>suporte@gotuk.pt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2557\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2557\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Informa\u00e7\u00f5es legais <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_2294)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><rect x=\"11\" y=\"19\" width=\"18\" height=\"2\" rx=\"1\" fill=\"#E51D45\"><\/rect><\/g><defs><clippath id=\"clip0_1_2294\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"39\" height=\"39\" viewbox=\"0 0 39 39\" fill=\"none\"><g clip-path=\"url(#clip0_1_491)\"><path d=\"M0.822662 19.3182C0.822662 29.7333 9.26577 38.1764 19.6809 38.1764C30.096 38.1764 38.5391 29.7333 38.5391 19.3182C38.5391 8.90306 30.096 0.459961 19.6809 0.459961C9.26577 0.459961 0.822662 8.90306 0.822662 19.3182Z\" stroke=\"#F3F3F3\" stroke-width=\"0.919913\"><\/path><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M21.1444 26.2014L21.0987 19.8148L27.4852 19.8605C28.0773 19.8647 28.5538 19.3882 28.5496 18.7961C28.5454 18.204 28.0619 17.7206 27.4698 17.7163L20.998 17.67L20.9517 11.1989C20.9475 10.6068 20.464 10.1234 19.8719 10.1192C19.2798 10.1149 18.8033 10.5915 18.8075 11.1836L18.8532 17.5702L12.4668 17.5245C11.8747 17.5203 11.3981 17.9968 11.4024 18.5889C11.4066 19.181 11.89 19.6644 12.4821 19.6687L18.954 19.715L19.0003 26.1861C19.0045 26.7782 19.4879 27.2616 20.08 27.2658C20.6721 27.2701 21.1487 26.7935 21.1444 26.2014Z\" fill=\"#E51D45\"><\/path><\/g><defs><clippath id=\"clip0_1_491\"><rect width=\"39\" height=\"39\" fill=\"white\"><\/rect><\/clippath><\/defs><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2557\" class=\"elementor-element elementor-element-e4f6fa9 e-con-full e-flex e-con e-child\" data-id=\"e4f6fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fed216 elementor-widget elementor-widget-text-editor\" data-id=\"2fed216\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>1. Aceitar os Termos e Condi\u00e7\u00f5es<\/p><p>Para poder ser guia GoTuk, tem de ler e aceitar os nossos Termos e Condi\u00e7\u00f5es. A aplica\u00e7\u00e3o requer que esta a\u00e7\u00e3o seja conclu\u00edda antes de poder receber pedidos de viagem.<\/p><p><strong data-start=\"238\" data-end=\"252\">Veja como:<\/strong><\/p><p data-start=\"258\" data-end=\"274\">Iniciar sess\u00e3o.<\/p><p data-start=\"278\" data-end=\"295\">Clique no menu.<\/p><p data-start=\"299\" data-end=\"322\">Sele\u00e7\u00e3o <strong data-start=\"309\" data-end=\"319\">Perfil<\/strong>.<\/p><p data-start=\"326\" data-end=\"348\">Sele\u00e7\u00e3o <strong data-start=\"336\" data-end=\"345\">Conta<\/strong>.<\/p><p data-start=\"352\" data-end=\"407\">Clique num dos acordos apresentados para ler e aceitar.<\/p><hr data-start=\"409\" data-end=\"412\" \/><p>2. Privacidade<\/p><p>Informa\u00e7\u00f5es do Aviso de Privacidade<\/p><p>A pol\u00edtica de privacidade GoTuk descreve as informa\u00e7\u00f5es que recolhemos, como as utilizamos e partilhamos, e as suas escolhas relativamente a essas informa\u00e7\u00f5es.<br data-start=\"636\" data-end=\"639\" \/>Este aviso aplica-se a qualquer utilizador dos servi\u00e7os da GoTuk ou dos nossos guias, a qualquer pessoa que contacte a GoTuk ou que nos envie informa\u00e7\u00f5es, exceto se indicado no Aviso de Privacidade.<\/p><p data-start=\"842\" data-end=\"883\"><strong data-start=\"842\" data-end=\"870\">Pol\u00edtica de privacidade:<\/strong> (atalho)<\/p><p data-start=\"886\" data-end=\"920\" data-is-last-node=\"\"><strong data-start=\"886\" data-end=\"909\">Termos e condi\u00e7\u00f5es:<\/strong> (atalho)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>If You Are a Guide, Follow These Steps: How do I create an account? Selecione o bot\u00e3o \u201cI want to be a Guide\u201d Clique em Register. Preencha os campos: nome, n\u00famero de telem\u00f3vel e e-mail. Aceite os termos e condi\u00e7\u00f5es e a Pol\u00edtica de Prote\u00e7\u00e3o de Dados. Clique em Agree and Continue. Verifica\u00e7\u00e3o de Conta [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-503","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/pages\/503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/comments?post=503"}],"version-history":[{"count":38,"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/pages\/503\/revisions"}],"predecessor-version":[{"id":1459,"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/pages\/503\/revisions\/1459"}],"wp:attachment":[{"href":"https:\/\/gotuk.pt\/pt\/wp-json\/wp\/v2\/media?parent=503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}