1. Introdução

C.Inov, the company responsible for developing the GOTUK application/site, is committed to protecting users’ privacy and personal data.
This policy outlines how personal data is collected, used, stored, and protected, in accordance with the General Data Protection Regulation (GDPR).

2. Dados pessoais recolhidos

The following personal data may be collected and processed:

• Registration Information: Name, email, phone number, password, etc.

• Usage Data: App/site interactions, usage time, preferences

• Location Data: Collected when authorized

• Device Data: Type, OS, version, IP address, device identifiers

• Payment Data: Securely processed by third-party payment providers

• Other Data: Voluntarily provided data (e.g., feedback, support requests)

3. Objectivos do tratamento de dados

Collected data is used for:

• Creating and managing user accounts

• Providing and improving services

• Personalizing user experience

• Processing payments

• Sending notifications and communications

• Monitoring performance and usage

• Legal and regulatory compliance

4. Base jurídica para o tratamento de dados

Data processing is based on:

• Contract performance

• User consent (e.g., for location or marketing)

• Legal obligations

• Legitimate interests (e.g., fraud prevention, service improvement)

5. Partilha de dados

User data may be shared with:

• Service providers (e.g., hosting, analytics, payments)

• Legal authorities, when required by law

• Business transactions (e.g., mergers or acquisitions)

6. User Rights (GDPR)

Users have the right to:

• Access their data

• Rectify inaccurate or incomplete data

• Erase data (“Right to be Forgotten”)

• Restrict processing under certain conditions

• Object to data use (e.g., for marketing)

• Data portability (transfer data to another controller)

To exercise any right, users should contact: [email protected]

7. Segurança dos dados

We implement appropriate technical and organizational measures to protect personal data, including:

• Encryption

• Access controls

• Security monitoring

8. Conservação de dados

Data is retained only as long as necessary for its intended purposes, unless a longer period is required by law.

9. Utilização de cookies e tecnologias semelhantes

Cookies may be used to collect data such as:

• Browsing behavior

• Preferences

• Device settings
  Users can manage cookie settings within the application or device.

10. Transferências internacionais de dados

If data is transferred outside the Espaço Económico Europeu (EEE), we ensure legal compliance and adequate protection levels.

11. Changes to this Policy

This policy may be updated. Significant changes will be communicated through the application/site or other channels.
Users are encouraged to review this policy regularly.

12. Contacto

For questions or concerns regarding data protection:
Correio eletrónico: [email protected]
Endereço: Rua do Dondo, Lote 402, 5º Dto., 1800 – 107 Lisboa, Portugal